During the current crisis, we are all under different pressures. When talking to team members about the difficulties or problems they are experiencing, we can often resort to the quickest response which is to advise them what to do or take on the task ourselves. Building the confidence and resilience of your team can be done through using a coaching approach with them. This virtual training course will equip you with the basic skills and techniques to be able to turn ordinary conversations into coaching interactions, to build the confidence and capability of your team members to work more independently.
What you'll learn
On this practical and highly interactive 3 ½ hour virtual training programme you will learn simple techniques to turn a brief interaction into an empowering learning situation for your team member or employee.
How to take advantage of five-minute coaching opportunities- how changing a few words can turn a conversation into a coaching interaction
The three communication skills that will get you coaching
Using ‘GROW' to structure coaching conversations
To know when coaching will be effective and when another type of response is needed
Who is it for?
This course will suit managers at all levels who:
Having to manage their teams remotely and want to help them by building their resilience and confidence in this challenging time
tend to take on too many tasks themselves and then don't have time for the more strategic aspects of their role
Manage an inexperienced team
find it easier to ‘do it themselves'
are building the capability of their team to take on some aspects of their own responsibilities in the future
try a coaching approach but end up telling the person what to do
Shona loves to help people make changes in their people skills that produce big results. She is a Managing Partner of the Learning Curve Network and has been designing and delivering interactive training events since 1987. She began her career providing individual counselling and psychotherapy in Further Education, Health and Social services and uses this background in psychology to make her training effective and long lasting. She provides management development, staff event facilitation and interpersonal skills training across multiple sectors and has worked with manufacturing companies, language schools, insurance companies, publishers, utility companies, housing associations, NHS Trusts, and universities . Our clients say that she is engaging, informative, and inspires confidence.
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