Communication in a Crisis

We've now experienced a significant crisis situation that changed how we communicate, personally and professionally.

Overview

Do you feel on the back foot when things go wrong and don't know what to say?

Does your organisation panic and communicate ‘something' too quickly?

Do your customers become increasingly frustrated rather than feeling valued and respected?

Are you tired of fire fighting in a crisis rather than working to a simple but robust plan?

This is common under stressful circumstances but can be avoided!

It's easy to feel under pressure to communicate the same way everyone else is, and not give yourself time to think about what you need to say, to who and how.

We've now experienced a significant crisis situation that changed how we communicate, personally and professionally.

How different would it feel to have a communications plan that guided you and your business with less stress?

Would your employees be right behind you if they had a clear, honest and engaging rallying cry?

What if your customers told you they felt listened to, supported and would remain loyal?

Can you imagine your business communications being more efficient, direct, structured and engaging? 

All you need to know to confidently communicate in a crisis can be gained at this engaging and interactive online programme.

What you'll learn

Attending this programme will give you the knowledge and skills to focus and tailor your communication strategy, having learnt: 

  • How to easily identify the critical audience you need to communicate with
  • The importance of connection, empathy and understanding your customer's needs
  • The pros and cons of new and different communication channels and when best to use them
  • The power of communicating through words, sound, facial expressions and body language
  • Why people behave and communicate differently and how to recognise and adapt to their style
  • The importance of the quantity AND quality of communication in a crisis

Who is it for?

This programme is perfect for those who are:

  • Anxious about under-sharing or over-sharing during a crisis situation
  • Unsure how to adapt their messages based on the audience and/or communication channel
  • Managing a remotely based teams and need to keep everyone engaged and focused
  • Responsible for internal communications within a business
  • Responsible for customer communications and experience at all times
  • Involved with press office and other formal messaging for their business

Your facilitator

james perryman
James Perryman

James has built up his experience over 20+ years working with organisations across many sectors including telecommunications, travel, insurance, banking and FMCG. His work spans the range and diversity of a typical business, running leadership and talent development programmes, providing 1:1 coaching and business consultancy. He is passionate about bringing clarity, direction and a sense of purpose to individuals, teams and organisations – all aimed at helping people and organisations grow and become better for themselves and their customers.

He is regularly invited to guest speak at events, often asked to share his expertise on people's natural behavioural and communication styles, and provide valuable ways in which people can adapt their own style to engage audiences when presenting, and win business when pitching.

James holds a number of qualifications in emotional intelligence, behavioural and personality type tools, and is a member of the Professional Speakers Association.

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Communication in a Crisis

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