Following 22 years as a secretary and then PA, Heather started training in 2000 to inspire PAs, EAs and administrators to excel. She travels the world enabling Office Professionals to find ways to work efficiently and effectively leading to the success of their organisations. As well as PA/EA masterclasses, she offers Administrative Workshops, Minute Taking, Business Writing and Speedwriting training; groups or one to ones.
She is the author of four Amazon top ten selling books, a certified NLP practitioner, winner in 2017 and 2018 of the North West Enterprise Best Administrative Staff Training Provider Award and the creator of the BakerWrite speedwriting system. Her training programme is endorsed by the Institute of Administrative Management.
She is a proud supporter of Isipho Admin in South Africa and a Prince's Trust business mentor.