Flawless Meetings and Minutes: The Complete Guide to Perfect Meetings

Take the hassle and guesswork out of planning, running and producing effective minutes and meetings


Do you come out of meetings feeling you've wasted time? Would you rather throw yourself down the stairs than take minutes?

This packed training course will enable PAs, secretaries and chair people to run and service meetings that excite and motivate colleagues rather than bore them.

What you'll learn

  • Purposes and benefits of meetings and minutes
  • Why it is important to chair meetings effectively
  • Different types of meetings
  • Key elements of a successful meeting
  • A checklist of what to do before, during and after the meeting
  • How to write and organise an engaging agenda
  • Listening skills - what can you do to become a better listener?
  • Preparation
    • Documents
    • Paperwork… or not?
  • Role, responsibilities and skills of the minute taker and chairperson
  • What to record - and what not to
  • After the meeting
  • Write effective minutes - successfully and confidently

Who is it for?

Anyone who has to chair, minute (or both) meetings; no experience necessary.

Your facilitator

heather baker
Heather Baker

Following 22 years as a secretary and then PA, Heather started training in 2000 to inspire PAs, EAs and administrators to excel.  She travels the world enabling Office Professionals to find ways to work efficiently and effectively leading to the success of their organisations.  As well as PA/EA masterclasses, she offers Administrative Workshops, Minute Taking, Business Writing and Speedwriting training; groups or one to ones.

She is the author of four Amazon top ten selling books, a certified NLP practitioner, winner in 2017 and 2018 of the North West Enterprise Best Administrative Staff Training Provider Award and the creator of the BakerWrite speedwriting system.  Her training programme is endorsed by the Institute of Administrative Management.   

She is a proud supporter of Isipho Admin in South Africa and a Prince's Trust business mentor.

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Flawless Meetings and Minutes: The Complete Guide to Perfect Meetings